If GlobalProtect disconnects frequently or shows a persistent error on restart, this is a known issue on some Macs that requires IT to investigate directly.
Try these steps first:
1. Restart your computer and reconnect to GlobalProtect
2. If you see a pop-up error on restart, note the exact error message
If the issue continues after a restart, IT will need to connect remotely via Splashtop to diagnose. Submit a ticket and include:
- A screenshot of any error message
- Your Splashtop code (open Splashtop on your Mac and share the 9-digit code)
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