User cannot establish a VPN connection in GlobalProtect and the client is stuck on connecting or fails to connect.

Modified on Sat, 18 Apr at 1:40 PM

Problem:

GlobalProtect VPN is stuck on connecting or fails to establish a connection

Symptoms:

- VPN stuck on "Connecting"

- Connection attempt times out

- VPN never fully connects

- User says "VPN not connecting"

Cause:

- Network connectivity issue

- DNS resolution problem

- Firewall or ISP blocking VPN traffic

Resolution:

1. Verify internet connection is working (open a website and try browsing)

2. Restart computer

3. Switch network (WiFi to mobile hotspot if possible)

4. Close and reopen GlobalProtect

5. Attempt to reconnect VPN

Keywords:

VPN stuck connecting, GlobalProtect not connecting, VPN connection timeout, cannot connect VPN