How to install an app that requires admin permissions

# Temporary Admin Access via Self Service

In certain situations, you may need temporary admin access to install specific applications or software on your device. Our IT department has streamlined this process through Self Service, making it easier for you to get the access you need. Here’s a step-by-step guide to help you through the process:

1. Submit a Helpdesk Ticket

To begin, please submit a helpdesk ticket detailing the application you wish to install and the reason for your request. Providing as much information as possible will help our IT team understand your needs and expedite the process. Be sure to include the name of the software and any relevant deadlines.

2. Temporary Admin Policy

Once your ticket is reviewed, IT will add a temporary admin policy to your Self Service account. This policy will allow you to gain the necessary permissions to install the requested application without needing full admin rights permanently.

3. Accessing Self Service

After the policy has been applied, open the Self Service application on your device. Look for the "Admin account" policy and run it. You will see a pop-up confirming that you have been granted 30 minutes of admin access. This time frame is crucial, so make sure to proceed with your installation promptly.

4. Install the Application

During the 30-minute window, you can install the application you requested. Ensure that you complete the installation within this timeframe to avoid any interruptions. If you encounter any issues during the installation, don’t hesitate to reach out to IT for assistance.

5. Uninstallation or Rollback

If you need to uninstall the application or roll back to a previous version after installation, please inform IT. They can guide you through the process or assist you in making the necessary changes.

Additional Note on Hardware Peripherals

For hardware peripherals, such as Logitech mice, admin credentials are often required for post-install permissions. In these cases, IT will need to remote in via Splashtop to assist you.

If you encounter any difficulties or if the above steps do not resolve your issue, please submit a helpdesk ticket with a Splashtop code. This will allow IT to provide remote assistance and ensure that your hardware or software is functioning correctly.

Thank you for your cooperation, and we’re here to help you with any further questions or concerns!