How to request a new client account on Secure Server

New clients need to self-register, then IT approves the account and sets up folder access.

Steps:

1. Direct your client to https://secure.partnercomm.net

2. Have them click "Request An Account" and complete the form

3. Ask your client to notify you when they've submitted the request

4. Email or submit a ticket to helpdesk@partnercomm.net to let IT know — the system does NOT automatically notify IT of new requests

5. IT will approve the account and set up the appropriate folder access

Note: IT cannot look up accounts by first name only — provide the client's full name and email address when following up.

If this doesn't help, contact the helpdesk with the client's full name, email address, and the folder they need access to.