How to reset a clients secure server password

Accounts inactive for more than 60 days are automatically locked.

To get a client's password reset:

1. Submit a helpdesk ticket with the client's username and email address

2. IT will reset the account and provide a temporary password

3. Share the temporary password with your client

4. When the client signs in with the temp password, the system will prompt them to create a new one

For your own account or a PartnerComm employee account, follow the same process — submit a ticket with the username.

If this doesn't help: Contact helpdesk with the client's full name, username, and email address.